Return & Refund Policy
At SKLite, we take pride in the quality of our cold-pressed oils. However, if there’s an issue with your order, we’re here to help.
Returns Eligibility
Due to the perishable and consumable nature of our oils, we do not accept returns once the product has been opened.
You are eligible for a return or replacement if:
The product you received is incorrect or damaged.
The seal was broken at the time of delivery.
The package was lost in transit.
To initiate a return, contact us at support@sklite.in within 48 hours of receiving your order. Please include:
Order ID
Photos of the product/package
Reason for return
Refunds
Approved refunds will be processed within 5–7 business days to your original method of payment. You will receive a confirmation email once the refund is initiated.
Please note:
Shipping charges are non-refundable unless the return is due to our error.
Refunds may be subject to transaction or gateway fees depending on your payment provider.
Exchanges
We only replace products if they are defective or damaged. If you need to exchange it for the same item, email us at support@sklite.in.
Cancellations
Orders can only be cancelled before they are shipped. Once shipped, they cannot be cancelled or modified.
Questions?
For support, please reach out to support@sklite.in or visit our Contact Page.
Razorpay
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. SKLite is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 8849727460 or sklite.company@gmail.com