Privacy Policy
Effective Date: [Insert date]
At SKLite, your privacy matters to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, services, or make a purchase.
Information We Collect
We collect personal data to process your orders and improve your shopping experience.
You may share with us:
Your name
Email address
Phone number
Shipping & billing address
Payment method (via secure third-party gateways like Razorpay or Stripe)
We may also collect:
IP address and device/browser info (for analytics)
Site usage data (pages visited, time spent, etc.)
Marketing preferences (if you opt-in)
How We Use Your Information
We use your information to:
Process and fulfil your orders
Provide customer service and order updates
Improve our website, products, and services
Send promotional offers (only if you opt-in)
Detect and prevent fraudulent activity
Sharing Your Information
We do not sell your personal data. We only share your information with:
Delivery partners for order fulfilment
Payment gateways for secure transactions
Marketing platforms (like email or SMS providers) — only if you’ve opted in
Legal authorities if required for compliance or fraud investigation
Cookies & Tracking
Our site uses cookies to:
Remember your preferences (like cart items)
Improve site performance
Analyze site traffic via tools like Google Analytics
You can disable cookies in your browser settings, but some site features may not work properly without them.
Data Security
We implement strict security measures including:
SSL encryption
Secure third-party payment processing
Limited access to customer data
Your personal data is stored safely and only for as long as necessary for business operations or legal requirements.
Your Rights
As an SKLite customer, you have the right to:
Access the data we hold about you
Correct or update inaccurate information
Opt-out of marketing communications at any time
Request data deletion (where applicable)
To make any request, simply email us at privacy@sklite.in.
Children’s Privacy
Our site is not intended for children under 13. We do not knowingly collect personal data from minors.
Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our business or laws. Updates will be posted on this page with the revised date.
Contact Us
If you have questions about this Privacy Policy or your data:
📧 Email: privacy@sklite.in
📍 Address: [Insert official registered address if applicable]
🌐 Website: https://sklite.in
Razorpay
Last updated on Jul 30 2025
SKLite believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
SKLite does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the SKLite, it’ll take 3-5 days for the refund to be processed to the end customer.